Contact us

General Enquiries

Sales, products, policy information or any other general inquiries

Call to
Australia: +61 2 9222 7600
New Zealand: +64 9 980 3325
Email
msiaus@ms-ins.com.au

*Not all our insurance products and services are readily available or suit your personal circumstances.
At this stage, motor insurance is available for our existing commercial clients only.

*If you have your policy through a broker, please contact the broker directly.

Claims

Claim information is also available online

Office locations and contacts

Complaints

We understand that occasionally issues may arise and you may have a complaint. We take complaints seriously and have a process through which we seek to resolve them.

As a first step, please contact the MSI business area which is dealing with your matter. You will find the address and phone number of the office that handles your policy on your policy documentation or letters from us.

Alternatively, you may contact us at one of our office locations or via email by writing to msiaus@ms-ins.com.au

Please try to provide as much information as possible, including your policy number and/or claim number and contact details. Where appropriate, your complaint will be referred to a manager in the relevant business area for resolution. We aim to respond to your complaint in a timely manner.

We keep you informed of the progress of your complaint.

Our complaints and disputes procedures follow the requirements of the General Insurance Code of Practice (for the Australian operation) and the Fair Insurance Code (for the New Zealand operation).

Contact to MSI