Make a claim

We understand that you had an unfortunate event. This is when we show we are valuable to you.

Please fill in the claims form and send to us. We will be in touch with you shortly. Thank you.

Claims form – Australia –

Please download those forms applicable for your incident, then send it back to claims officer

Contact detail – Australia –

Travel Insurance from InsureandGo :

    Please call the number on InsureandGo Website.
    * The content on the website has been prepared by Mapfre Insurance Services Australia Pty Ltd.

Mitsui Sumitomo Insurance Claims operation :

  • Email: msi@qbe.com
  • Phone: 1800 105 381 (Free dial for Australia national call)

*CLAIMS center call only. Motor insurance is available for our existing commercial clients only.

Contact detail – New Zealand –

Motor Claims :

Other Claims:

  • Email: msi@qbe.co.nz
  • Phone: 0800 6744 69 (0800 MSIG NZ) (Toll-free for New Zealand national call)

Claims form is different from Australia. Please ask Claims officer.

Contact to MSI