Make a claim
We understand that you had an unfortunate event. This is when we show we are valuable to you.
Claims Process – making a claim
If you have a policy issued by Mitsui Sumitomo Insurance or our underwriting agents, and have a claim to make, please contact as follows.
Please select the policy you wish to make a claim under ;
1. Medipack policy
2. Toyota Transit Insurance policy
3. InsureandGo, Tick, AllClear Travel insurance policy
4. Community Underwriting policy
5. Eos Underwriting policy
6. Haven Underwriting policy
7. All other policies (MSI policies)
MSI policy – lodge your claim
- Contact your broker
If you’re insured through a broker, please inform your broker that you need to make a claim. Your broker will guide you through the claims process and liaise with us on your behalf. - Contact us
MSI claims are handled by our agent, QBE Australia. Please submit a completed claim form (using one of our standard claim forms provided below) to the following:
Phone: 1 800 105 381 (Free dial for Australia national call, between 9am – 5pm except weekend/NSW public holidays) - Motor accident (Non Theft)
- Motor vehicle (Theft)
- Motor vehicle Windscreen
- Property
- Transit Claim
- Marine Commercial Hull & Boat
- Marine Cargo & Goods in Transit
- Liability
- Travel
- Manage your claim
A dedicated claims officer will manage your claim. In general, claims officers can only make a decision on a claim if all relevant details are submitted. Our claims officer will let you know if further information about your claim is required or not.
An excess is the amount you have to cover or pay in relation to your claim. Our claims officer will let you know if there are any excesses to pay. Please advise our claims officer if you are experiencing financial hardship.
Your claim officer will let you know if there are any waiting periods.
Claims form – Australia –
Please download those forms applicable for your incident, then send it back to claims officer
*Adobe Acrobat Reader is required to fill in the PDF form directly. If you do not already have Acrobat Reader on your computer, you can download it for free from the Adobe Website.
1. Medipack policy
If you have a Medipack policy and have a claim to make, please contact the following.
Corporate Services Network
Phone: 02 8256 1770 or 02 8256 1730 (after 5pm including weekend/public holidays)
2. Toyota Transit Insurance policy
If you have a Toyota Transit Insurance policy and have a claim to make, please contact the following.
MSM Claims Management
Phone: 03 9209 9494
Website: https://giro.claims.sgs.com
3. InsureandGo, Tick, AllClear Travel insurance policy
If you have a travel insurance policy with either InsureandGo, Tick or AllClear and have a claim to make, please refer to your Insurance Certificate which will have the contact details. Alternatively, please visit their websites on how to lodge and manage your claim:
Website
InsureandGo:
https://www.insureandgo.com.au/travel-insurance/important-claims-information.jsp
Tick Insurance: https://www.tickinsurance.com.au/claims/
AllClear Insurance: https://www.allcleartravel.com.au/help-centre/make-claim/
4. Community Underwriting policy
- Contact your broker
If you’re insured through a broker, please inform your broker that you need to make a claim. Your broker will guide you through the claims process and liaise with us on your behalf. - Contact Community Underwriting
These products are distributed by Community Underwriting as MSI’s underwriting agents. Please submit a completed claim form (using one of our Community Underwriting claim forms which can be downloaded from the link below) to the following:
Phone: 02 8045 2580 (between 9am – 5pm except weekend/NSW public holidays)
Claim Forms: https://www.communityunderwriting.com.au/Claims - Contact us
MSI claims are handled by our agent, QBE Australia. Please contact us via the following:
Phone: 1 800 105 381 (Free dial for Australia national call, between 9am – 5pm except weekend/NSW public holidays)
5. Eos Underwriting policy
- Contact your broker
If you’re insured through a broker, please inform your broker that you need to make a claim. Your broker will guide you through the claims process and liaise with us on your behalf. - Contact Eos Underwriting
These products are distributed by Eos Underwriting as MSI’s underwriting agents. Please contact Eos Underwriting to discuss your claim:
Phone: 03 9938 9294 (between 9am – 5pm except weekend/VIC public holidays) - Contact us
MSI claims are handled by our agent, QBE Australia. Please contact us via the following:
Phone: 1 800 105 381 (Free dial for Australia national call, between 9am – 5pm except weekend/NSW public holidays)
6. Haven Underwriting policy
- Contact your broker
If you’re insured through a broker, please inform your broker that you need to make a claim. Your broker will guide you through the claims process and liaise with us on your behalf. - Contact Haven Underwriting
As the products are distributed by Haven Underwriting as MSI’s underwriting agent, you can contact Haven Underwriting to discuss your claim:
Phone: 02 8458 1626 (between 9am – 5pm except weekend/NSW public holidays)
Email: info@havenunderwriting.com.au - Contact us
MSI’s claims are handled by our agent, QBE Australia. Please submit a completed claim form to us via the following:
Claim form: Property Claim Form
Phone: 1 800 105 381 (Free dial for Australia national call, between 9am – 5pm except weekend/NSW public holidays)
Confirmation of Claim Transaction
– Retail claims only –
As part of our claims process, customers receive updates about the progress of their claim. These updates may include information about a claim decision, paying a policy excess and settlement.
Would you like a confirmation of your insurance claim?
If you have lodged a claim with us for a (car, home, boat or travel) policy, you can request a confirmation of your insurance claim (a Confirmation of Claim Transaction) and we will provide it after the claim is finalised. It will confirm basic information about your finalised claim.
How can I request a Confirmation of Claim Transaction?
You can request a Confirmation of Claim Transaction by contacting our Claims Team on 1 800 105 381 or sending email to
with following information :
1) Insured name,
2) Date of Birth,
3) Policy number,
4) Claim number,
5) Preferable communication – Email or Mail
Contact detail – New Zealand –
Motor Claims :
- Phone: 0800 712 666 (Toll-free for New Zealand national call)
Other Claims:
- Phone: 0800 6744 69 (0800 MSIG NZ) (Toll-free for New Zealand national call)
Claims form is different from Australia. Please ask Claims officer.