MSI policy – lodge your claim
- Contact your broker
If you’re insured through a broker, please inform your broker that you need to make a claim. Your broker will guide you through the claims process and liaise with us on your behalf.
- Contact us
MSI claims are handled by our agent, QBE Australia. Please submit a completed claim form (using one of our standard claim forms provided below) to the following:
Phone: 1 800 105 381 (Free dial for Australia national call, between 9am – 5pm except weekend/NSW public holidays)
- Motor accident (Non Theft)
- Motor vehicle (Theft)
- Motor vehicle Windscreen
- Transit Claim
- Marine Commercial Hull & Boat
- Marine Cargo & Goods in Transit
- Phone: 1800 105 381 (Free dial for Australia national call)
Please download those forms applicable for your incident, then send it back to claims officer
*Adobe Acrobat Reader is required to fill in the PDF form directly. If you do not already have Acrobat Reader on your computer, you can download it for free from the Adobe Website.
If you have a Medipack policy and have a claim to make, please contact the following.
Corporate Services Network
Phone: 02 8256 1770 or 02 8256 1730 (after 5pm including weekend/public holidays)
Confirmation of Claim Transaction
– Retail claims only –
As part of our claims process, customers receive updates about the progress of their claim. These updates may include information about a claim decision, paying a policy excess and settlement.
Would you like a confirmation of your insurance claim?
If you have lodged a claim with us for a (car, home, boat or travel) policy, you can request a confirmation of your insurance claim (a Confirmation of Claim Transaction) and we will provide it after the claim is finalised. It will confirm basic information about your finalised claim.
How can I request a Confirmation of Claim Transaction?
You can request a Confirmation of Claim Transaction by contacting our Claims Team on 1 800 105 381 or sending email to
with following information :
1) Insured name,
2) Date of Birth,
3) Policy number,
4) Claim number,
5) Preferable communication – Email or Mail
Contact detail – New Zealand –
Motor Claims :
- Email: email@example.com
- Phone: 0800 712 666 (Toll-free for New Zealand national call)
- Email: firstname.lastname@example.org
- Phone: 0800 6744 69 (0800 MSIG NZ) (Toll-free for New Zealand national call)
Claims form is different from Australia. Please ask Claims officer.